MyWave is a Unique Intelligent Personalisation Platform that makes Business Personal at Scale
MyWave delivers Intelligent Personalisation by powerfully combining AI, Personal Data and Proactive Automation to make every product or service centred on the customer. It uses the context of what the Data knows about you, what you have done before to get the right personalised outcome quickly and simply.
MyWave creates significant, dynamic and measurable ROI for you by achieving:
- Greater Customer Satisfaction and increased transaction value per Customer
- Up to 30% increase in Sales from Intelligent Personalisation
- 200% improvement Marketing Efficiency & 20% reduction in Churn
- Call Deflection improved by 50% & a 25% reduction in Call Handling Time
- Staff Optimization improved by 60%
- End to End Outcomes for your Customer across your Enterprise and Ecosystem
MyWave gives your Customer the Right, Personalised Outcome Quickly and Simply.
MyWave unlocks Enterprise Data for the Customer to drive personalised, proactive, end-to-end outcomes for people across Enterprises and Enterprise Ecosystems.
MyWave interacts in a human-like way through Natural Language, learns from previous and concurrent interactions, understands and uses customer context to eliminate the need to fill in forms, bounce around Call Centres or getting stuck and frustrated in a department when trying to get an outcome.
MyWave gives your customers what they actually want... simply and easily
MyWave Delivers Rapid Enterprise Innovation, Generating Living Little Data with Personalised Customer Centred Outcomes
MyWave runs in your Enterprise and provides a unique combination of AI Technologies. This includes Smart Conversations which guide the Customer or Employee to get the right outcome as quickly and simply as possible, an Intelligent Contextual Data Model, Proactive Assistance and simple quick open API based Integration.
MyWave’s contextual ‘Brain’ drives and orchestrates Personalised business processes and workflows. It is also pro-active, not requiring prompting from a customer or employee before taking an action.
MyWave delivers the same Intelligent Personalised Experience across any device - Mobile, Tablet or Desktop.
SAP + MyWave = Revolutionising the Customer and Employee Experience
Capitalise and enhance your SAP Investment with MyWave AI Intelligent Personalisation. MyWave demonstrates the power of the SAP Intelligent Enterprise with MyWave's AI Brain, an easy to use experience for creating contextual Intelligent Personalisation outcomes for customers and employees.
Driving the Business: Experienced, Insightful Thought Leaders
CEO & DIRECTOR
HEAD OF TECHNOLOGY AND ENGINEERING
MyWave in the News
MyWave Announces Its Participation at SAPPHIRE NOW® to Showcase New Integration of Intelligent AI Personalization
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