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Put the Customer at the Centre of Your Business

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MyWave is a Unique Intelligent Personalisation Platform that makes Business Personal at Scale

MyWave delivers Intelligent Personalisation by powerfully combining AI, Personal Data and Proactive Automation to make every product or service centred on the customer.  It uses the context of what the Data knows about you, what you have done before to get the right personalised outcome quickly and simply.

MyWave creates significant, dynamic and measurable ROI for you by achieving:

  • Greater Customer Satisfaction and increased transaction value per Customer
  • Up to 30% increase in Sales from Intelligent Personalisation
  • 200% improvement Marketing Efficiency & 20% reduction in Churn
  • Call Deflection improved by 50% & a 25% reduction in Call Handling Time
  • Staff Optimization improved by 60%
  • End to End Outcomes for your Customer across your Enterprise and Ecosystem

 

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MyWave gives your Customer the Right, Personalised Outcome Quickly and Simply.

MyWave unlocks Enterprise Data for the Customer to drive personalised, proactive, end-to-end outcomes for people across Enterprises and Enterprise Ecosystems. 

MyWave interacts in a human-like way through Natural Language, learns from previous and concurrent interactions, understands and uses customer context to eliminate the need to fill in forms, bounce around Call Centres or getting stuck and frustrated in a department when trying to get an outcome. 

 MyWave gives your customers what they actually want... simply and easily

MyWave Delivers Rapid Enterprise Innovation, Generating Living Little Data with Personalised Customer Centred Outcomes

MyWave runs in your Enterprise and provides a unique combination of AI Technologies.  This includes Smart Conversations which guide the Customer or Employee to get the right outcome as quickly and simply as possible, an Intelligent Contextual Data Model, Proactive Assistance and simple quick open API based Integration.

MyWave’s contextual  ‘Brain’ drives and orchestrates Personalised business processes and workflows. It is also pro-active, not requiring prompting from a customer or employee before taking an action. 

MyWave delivers the same Intelligent Personalised Experience across any device - Mobile, Tablet or Desktop.

SAP + MyWave = Revolutionising the Customer and Employee Experience

Capitalise and enhance your SAP Investment with MyWave AI Intelligent Personalisation.    MyWave demonstrates the power of the SAP Intelligent Enterprise with MyWave's AI Brain, an easy to use experience for creating contextual Intelligent Personalisation outcomes for customers and employees. 

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Driving the Business: Experienced, Insightful Thought Leaders

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Geraldine McBride

CEO & DIRECTOR

Amy Johnson 5 BW

Amy Johnson

CXO

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Jacky Cheung

HEAD OF TECHNOLOGY AND ENGINEERING

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Tim Cook

CHAIRMAN

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Katherine Corich

DIRECTOR

MyWave in the News

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Business Wire Logo v2

MyWave Announces Its Participation at SAPPHIRE NOW® to Showcase New Integration of Intelligent AI Personalization

ORLANDO, Fla.--(BUSINESS WIRE)--MyWave, a SAP partner, today announced that it...

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From stagnant to sophisticated: Why startups are best positioned to champion the AI revolution

Ever since IBM invented the first hard drive, businesses have tried to get more...

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SAP's finances show it is growing into the cloud era

Mr Bueno's comments stack up with those of MyWave co-founder Geraldine McBride...

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